FAQS

Once you have placed your order you will not be able to make modifications on the website.
Please contact our customer support team through 'contact us' form for any modification of the order.

We can only change orders that have not been processed for shipping yet.

To make changes to your order, please reach out to support by submitting your request via "contact us" form or email us via service@coziero.com

Delivery times may vary depending on the delivery location as well as the type of product you order.
Normally, once you've placed your order, it usually takes 24 to 36 hours to process and mark it ready-for-delivery.

Once your order has been shipped, you will receive an email and an Text notification with details of the order. You can track the shipment by clicking on the link provided in the email.

How do I track the progress of an order?

We use third-party payment processing services to process all credit/debit card payment transactions. These payment intermediaries are PCI-compliant, which is the most stringent level of certification standard that ensures all cardholders’ data is stored, processed, and transmitted securely by using the industry-standard encryption technology.

We do accept exchanges and they follow the same conditions as returns.

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have in its original packaging with all the tags etc.
- The return or exchange request is made within 30 days of delivery

To request an exchange, please submit your request via "contact us" form. A member of our support staff shall respond as soon as possible.

Yes, we do accept returns subject to fulfilment of the following conditions:

- The item must have been sold on our online store
- The item shouldn't have been used in any way
- The item should have its original packaging with all the tags etc.
- The return or exchange request is made within 7 days of delivery.

To request for a return, please reach out to support by submitting your request via "contact us" form. A member of our support staff shall respond as soon as possible.

We provide only Exchange of items as per our exchange Policy. Before placing the order we suggest that you read our shipping and returns/exchange policy.

Yes, for more details please read our returns & exchange policy. Or Feel free to contact our support agents through email or contact us form for more details.

They protect your furniture from scratching and clawing. Ideal for homes with children and pets.

Each type of our slipcovers is one size fits most. Our slipcovers are made of patented stretch fabric with an elasticity of 100%. Please measure the back of your couch from arm to arm and make sure it's within the specified range.

Please measure the back of your couch from arm to arm and make sure it's within the specified range. Then, please follow the measuring guide in the photo section.

Almost all our slipcovers are pet friendly and can protect your couch from scratching. But every case is different, and some pets may destroy the slipcover and couch altogether.

To determine on which side is your chase is and order the right slipcover, you'll have to stand in front of your L shaped sectional sofa and determine on which side is the chase – if it's on the right – you'd need an L-shaped slipcover with Right chase if it's on the left – you'd need an L-shaped slipcover with Left chase.

Our slipcovers are great for leather sofas. Elastic straps with buckles (comes with L-shaped and Corner sectional slipcovers). Attached under the sofa, they hold a slipcover in its place. To prevent the slipcover from sliding, you can tuck anti-slip cardboards with ridges (included) into the grooves between the seat and armrests.

It doesn't require ironing and is ready to be used straight out of the box. It fits nicely, ideally following the curves of your favorite furniture piece.

Our slipcovers fit most Ikea furniture pieces, including the most popular models: Stockholm, Ektorp, Kivik, Karlstad, Nockeby, etc.

Yes, it does.

Absolutely, almost all slipcovers can be washed. See label.

We offer slipcovers,dining chair covers,ottoman covers, futon covers, recliner covers , armchair covers and other special items.

Yes, slipcovers can help protect your furniture

When you place an your order with us, your confirmation email will contain the lead time. As soon as your order has been shipped you will also receive a shipment notification email that will contain tracking information with an ETA for delivery. If you have not received these emails to your inbox you may need to check your spam or promotions folder.

You may enter your zip or postal code during checkout to confirm shipping costs to your location. Please note that zip or postal codes deemed isolated or rural by our third party carriers may require additional shipping fees. We reserves the right to change the delivery charges or cancel an order if your address is remote or outside of our carrier's delivery zones. You will be notified regarding the changes and can decide whether to proceed or not.